Saint Laurent - New York, New York

Tat M

Rating: 1 star

I had an unfortunate experience with customer service at this store. I purchased a pair of jeans costing nearly $1,000 and needed alterations on the waist. The tailor, Victoria, did a poor and sloppy job, forcing me to get it fixed elsewhere. The belt loops became detached the first time I tried the jeans on. The tailor who fixed this sloppy job said this was the worst tailoring job ever.

When I initially asked Victoria to explain what she planned to do with the alterations, she responded rudely, stating that she had worked at the store for 20 years and that I should trust her. Unfortunately, my trust was misplaced.

I reached out to the sales associate to address my concerns, but I never received a response. Overall, I am extremely disappointed with the customer service and tailoring experience at this store. I will never trust them with alterations again, they should be embarrassed with their service.

Elizabeth Espinal

Great experience. My daughters and I were greeted as soon as we walked in. Andrea was so helpful and attentive.

Victoria Flores

Angela was so nice. I felt comfortable and happy while I was there, she's a very nice person, she makes you feel good and she do not get annoyed or pissed while you are 1 hour trying to decide what to buy. I love my new bag!!

Lucio Muniz

Didn’t look welcomed cause everyone there appeared to be of higher class, and therefore didn’t seem comfortable with a middle class customer in store

Shivam Nainwal

Josh was extremely helpful and attentive while helping me figure out what boots I should go for. I ended up buying my size in the Wyatt Chelseas online, but, I really appreciated such excellent customer service even during holiday hours!

Erica Lee

I do not recommend going to this branch of Saint Laurent.

I went to the store last week and service was nonexistent. No one noticed that I was looking at a coat, and they still did not notice that I started taking it off the hanger. The salesperson closest to me was looking at her phone

At any other store of that caliber, there is always a sales associate right there who notices what you are looking at and notices if you might start touching the item or taking if off a hanger.

No one was there, so I took the coat off the hanger and found a place to place my bag and my own coat, to try it on.

That's when a salesperson noticed me, and irritably asked me if I wanted a fitting room. I said no. Then she did not bother to come to me and help me put the coat on or do anything else.

Obviously, I can do this all myself but I've worked in high-end retail and I've been.a consumer all my life. You need to go talk to the client, help her put the item on, help move her things off the table and put them elsewhere, etc. She did nothing. Zero.

Outstandingly bad service. I have shopped at this store many times in the past, when the staff was totally different and when the brand was under Hedi Slimane.

I went to Celine a few weeks ago and their service was EXCELLENT, so I will be going there next. And perhaps to a different branch of Saint Laurent.

Alexandra

Had to wait outside the store although shop was empty. No hello, no reaction. Packages were more important. The only friendly greeting came from the doormen. I was wearing my YSL bag, but obviously not worth serving to find another bag ?.

NOEMIE KONCKIER

Came here for a school project, Lisy was amazing and kind enough to help us along the way, the whole staff was really welcoming. Great experience!